Frequently Asked Questions

I can’t remember my password?

If you can’t remember your password go to the login page and click on Lost Your Password? Enter your registered email and a link will be emailed to that email address. Click on that link and enter a new password and sign in.

Classifieds

How much does it cost to advertise on the West Country Equestrian Directory?

For a limited time only, ALL our classified and directory listings are FREE, so please do take advantage of this fantastic offer and advertise your item or service TODAY.

West Country Equestrian reserve the right to change their pricing at any time and at their discretion.

For banner advertising please contact us info@westcountryequestrian.com.

How can I place an advert?

To place an advert please go to the home page and click on Place Advert or Place Directory Listing in the top right of the green bar. You will then be asked to login or register. If you haven’t previously logged in you will be asked to create an account. Once your account has been created you will be able to place your advert.

If you would rather place your advert over the telephone please call us on XXXXXX or email us at info@westcountryequestrian.com and include your contact details, photos, item description and item location. We will then contact you with payment options where required.

How long will my advert be visible on West Country Equestrian?

Our free classified listings will be visible for 30 days and our paid featured classified listings will be visible for 180 days.

Our banner adverts are available on a 6 month or 12 month basis and renewable for a further 12 months where requested.

Paid directory listings last for 365 days and are renewable on receipt of payment for a further 365 days.

When will my advert be approved?

We will aim to approve your advert as quickly as we possibly can but this may take up to 12 hours in busy periods. If you advert has not been approved within 12 hours please do get in touch and we will make sure that we look into it for you.

Can I add video or other embedded content into my advert?

Yes. Standard services like YouTube are supported. In the case of a YouTube video, just copy and paste the link to the video into the advert description area. For a full list and detailed instructions, please click here (WordPress Codex).

Will my advert be posted to social media?

We don’t post all adverts to social media automatically but we will select certain adverts to post. If you do not want your advert posting to social media please advise us in writing to info@westcountryequestrian.com before your advert is approved.

If we have posted your advert to social media and you would like it removing please contact us and we will make sure that it is removed from our page.

Unfortunately, we have no control over people collecting the URL of your advert and posting it on their social media profile page. Where this occurs it’s advisable to get in contact with the social media provider directly.

Please can you post my advert to social media?

Where a request is made to post an advert to social media we will do our very best to oblige but we do have to be very careful to make sure that our content is always engaging and relevant.

Can I cancel, delete or edit an advert I have posted?

Yes, you can. Just log into your account, click on “manage ads“, locate the advert you wish to edit and make the amendments. Don’t forget to save your changes and they will be made instantly.

Can I see my orders, including previous orders?

Yes, you will be able to see all the adverts you have posted. Log into your account, click on “manage ads“.

What methods of payment do you accept?

Paypal, bank transfer and cheque.

Paypal

The easiest and most efficient way for you to pay for your advert is through Paypal which also accepts all major credit cards including Maestro, American Express and Debit Cards if they have a Visa or Mastercard logo.

By Cheque

If you would prefer to pay by cheque please make the cheque out to West Country Equestrian Directory and post it to, Swayfield House, Clough Lane, Winterslow, Salisbury SP5 1QR

By Bank Transfer

Please contact us by email at info@westcountryequestrian.com and we will be delighted to forward you our bank details.

How secure is my payment online?

Very secure. For information on the safety and security of payments made through Paypal please read this article written by Paypal.

Refunds? (Text to be added)

Add text here.

Business Sellers

If you are business seller, trader or dealer you must make it known to consumers under the Consumer Protection from Unfair Trading Regulations 2008 that you are not a private advertiser. It is against the law to mislead consumers into thinking you are a private advertiser.

Distance selling regulation will also apply to business sellers, traders or dealers.

For further information please see the following links: http://www.legislation.gov.uk/uksi/2008/1277/contents/made

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/284442/oft1008.pdf

https://www.gov.uk/online-and-distance-selling-for-businesses/overview

What is a featured advert or listing?

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Events

How do I add an event listing?

To add an event listing please place the listing through our event submission form or phone or email us info@westcountryequestrian.com.

How do I change my event listing?

It is your responsibility as the event organiser to advise us of any changes to your event including, cancellation of the event, in writing to info@westcountryequestrian.com. We will make the changes to your event listing as quickly as we possibly can.

General

Where can I find West Country Equestrian’s Terms and Conditions

Please refer to the relevant privacy policy and terms and conditions pages for more information.

I am having difficulties uploading photos

If you are having problems uploading your images to West Country Equestrian it is most likely that it is the format of the image or the size of the image that is the issue.  Generally speaking images should be no more that 1MB in size and in JPEG format.

To re-size your photos or change the file type visit picresize.com and follow the simple guided steps or visit our step by step guide on the WCE forum – How to resize your photos 

If you continue to have problems please email your photos to info@westcountryequestrian.com and we will be delighted to resize them for you.

Photo editing and copyright

Editing

It is important to make sure that your photo shows your item or service to its best potential. Make sure you spend quality time editing your image before uploading it to the site. If you are having difficulties we will do what we can to help. Please email us the image to info@westcountryequestrian.com and explain what problems you are experiencing.

Copyright

It is your responsibility to make sure that you have the relevant permissions to use any images you supply to West Country Equestrian. West Country Equestrian shall accept no responsibility for any images supplied to them for advertising purposes that do not have the correct permissions. Please make sure the you have read and fully understand the copyright laws surrounding the use of images before supplying them to us.

More information and resources:
More information can be found in this government written copyright notice.
https://creativecommons.org/use-remix/
https://en.wikipedia.org/wiki/Public_domain/
http://pixabay.com/ (Public domain images you can use)

Scams & Fraud

Be vigilant online. Be aware of fraudsters and online scams.

If something sounds too good to be true it quite possibly is, ask plenty of questions, stay alert and make sure the person is who they say they are.

DO NOT make an advance payment for a good or item. The seller may be very good at convincing you that they have the good or item and will forward it to you on receipt of payment but then never send it. Paying through Paypal is no guarantee of the legitimacy of the advertiser.

Proceed with caution and use your common sense. Ask yourself, is this sale progressing how a sale would normally progress. Are they asking me to do something I am uncomfortable doing. If the answer to that is yes, don’t do it, check the legitimacy of the advertiser.

Never give out your personal bank or credit card details. West Country Equestrian will NEVER call you to check your credit card details or your bank details. If you receive a call like this please call us immediately on XXXXXXXX and we will verify whether there has been a problem with your payment.

Be very wary of people who offer to buy your horsebox / trailer / horse or pony in the first communication with you. It would be very unusual for a buyer to buy any large ticket item without seeing it first. Do not enter into a transaction with them until they have seen the large ticket item you are selling.

A buyer may over pay for an item and ask you to forward the balance on to an agent or another party. Never transfer a balance onto anyone, it may well be that the payment you received from the buyer by cheque or bank transfer is cancelled at a later date leaving you out of pocket.

Be aware of emails in broken language.

Trade in person with your purchaser. NEVER sell your horsebox, trailer, vehicle, horse, pony or any other valuable item without meeting the purchaser first.

Scammers are convincing and becoming increasingly clever – be alert to scammers

If you are unlucky enough to be the victim of a scam or online fraud report it immediately to Action Fraud You can fill in their online form which will take approximately 20 – 30 minutes or you can call them on 0300 123 2040. Once you have reported the case you will be given a national crime number. It would also be worth reporting the incident to your local police.

Have an unanswered question?

If you have any question that you haven’t been able to find the answer to, please do not hesitate to get in touch info@westcountryequestrian.com and we will answer it as quickly as we can.

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